NLPC PFA is an associate of NLPC ; a Pension Fund Management Consultant with over 40 years of proven integrity.
NLPC PFA is structured into six operational business departments, for effective running of the pension fund business. The company, being an experienced hand in the pension business, employed the best hands in the industry to supervise its key operational departments. The head of each of these departments reports directly to the Managing Director. The key operational departments are:
Marketing
The marketing department is the arrowhead of our pension fund administration business. The marketing department is responsible for organizing and monitoring the activities of the numerous marketing staff and sales agents who have direct contacts with the contributors.
The department is responsible for setting overall sales budgets and targets for each marketing group, and plans how each group may meet their set targets. The marketing department is divided into the public sector marketing, private sector marketing and agency.
Operation
The activities of the Operation department are pivotal to our pension business. This department is responsible for processing the forms filled by the contributors, as brought in by the marketing department. Fast and versatile high-end scanners are employed by the Operation department to scan in forms filled by account holders into the system. The operator proofread the scanned forms before accepting them into the system. This method saves time and eliminates errors that might arise from the operator's side as of the time of data capture.
Under the Operation department is also the Customer Care unit. The unit handles calls from contributors and would-be
contributors who want clarification from us issues that relates to the pension fund business. Three highly trained, courteous and efficient staffs are always at hand to answer any questions raised by our callers.
The IVR (Interactive Voice Response) unit is also under the Operation department. This ensures that contributors have access to their account information 24/7. A recorded voice prompt will guide the caller to access the information needed. The caller also has an option to speak with a person instead of interacting with the machine. The IVR machine has four dedicated lines, in which a caller needed to dial only one of the lines and the system dial the others for him/her in case the line is busy.
Finance & Investment
This department manages the financial and investment affairs of our company. Under this department are the Investments and Financial Accounting Units. Empowered by sophisticated
accounting and investment software, this department performs these roles among others:
Internal Audit
The Internal Audit Department of the organisation is responsible for providing management with independent, timely and relevant information concerning the organisation's programmes, activities and functions. Internal Audit recommends improvements to policies and procedures that will enhance the Internal Control Structure of the organisation. Internal Audit's work is vital in maintaining the general public's trust and confidence that the organisation's resources are being used effectively and efficiently.
The Department is equally responsible for the following:
a. Provision of independent appraisal of the company's programmes, policies and functions in order to help management perform more effectively and efficiently.
Examination of financial reports, various records and procedures to determine compliance with applicable ordinances, policies and contractual provisions as well as various regulations of the supervisory authorities.
c. Evaluation of the organisation's Internal Control Structures and recommending improvements that will help to safeguard the company's assets.
d. Liaising with the External Auditors at the time of audit to enhance their performance.
Compliance
The function of the Compliance department is to ensure that our company, established and licensed to carry out pension fund administration adheres to the provision of the Pension Reform Act 2004, and any other rules, regulations and guidelines established by PenCom from time to time. It also ensures compliance with all internal rules and regulations made by the company in running its affairs. The department also provides to the company legal guidance in statutory environments.
Information Technology
Information Technology drives all activities in our company. The department closely supports the Operation department and every other department in the company. Best Information Technology tools with respect to sophisticated hardware and software are
deployed by NLPC PFA to provide the best pension service in the country. In addition to this, the IT department is backed up by dedicated and experienced professionals.
Virtual Private Networks (VPN) connections are established between our Head Office in Lagos and other branches outside Lagos for seamless communication and exchange of information. This is in addition to VPN connections to our remote data centres to guarantee high data availability using clustered servers.
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Why I Choose NLPC PFA Ltd :
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I found NLPC PFA staff very helpful and I appreciate their effort.
Please keep the good work flying.
Kunle Adetoro
IT Unit
BPE, Abuja
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