Contact Center

NLPC PFA’s Multilingual Contact Center showcases our Organisation’s Customer Centric Culture and forms part of our overall Customer Relationship Management (CRM) strategy. It is a major point from which Customers’ contacts are managed and where our seasoned Customer Service Executives interact and purposefully engage our priceless Customers.

 

The Interactive Voice Response (IVR) systems adequately extends our business hours to a 24/7 operation, while ensuring more stimulating, effective and efficient Customer engagement and services.

To reach us, dial: 07000-2255-6572732, then select your preferred language:

Press 1	For English language
Press  2	For Yoruba language
Press 3	For Hausa language
Press 4	For Igbo language
Press 5	For Pidgin

 

Followed by these options:

If you are a Retiree	Press 1
If you are an RSA holder	Press 2

 

Then these:

To check your account balance	Press 1
To check your last transaction	Press 2
To update details	Press 3
To register with NLPC PFA	Press 4
To hear the options again	Press 9
To speak with a Customer Care Agent	Press 0

 

You can also send an email to customercare@nlpcpfa.com for further enquiries.